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GOVERNANCE & STRATEGY

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Sound governance and a clear strategic direction are imperative to the success of your organisation.

Our services include

Strategy is the heart of your organisation. Every decision made should be made in conjunction with the organisation’s Strategic Plan. We offer a variety of customised Strategic Planning methodologies, designed to match your organisation’s size and strategic direction. Our consultants have assisted clients across Australia to strengthen their organisation, increase operational efficiencies, and improve the delivery of their services.

Do you have a robust governance system that provides clear delineation over compliance, risk, legal, finance, and audit matters? If you need a governance system, or if your current one isn't working effectively, we can work with you to develop a strong governance framework.

Our team have developed comprehensive programs for Aged Care and Disability Boards and Executive Teams that explore Corporate Governance, Sector Trends and Future Directions, Risk Management, Innovation, Financial Drivers, Human Resources, and Marketing. We can customise the education programs based on the skills or knowledge gaps in your Board.

Engaging us to review a certain department, or even the whole organisation, can provide valuable insight to assist in making better business decisions. Our consultants analyse positions, processes, policies, and procedures to determine the effectiveness and efficiency of current practices as well as benchmarking results against similar organisations to provide greater context. 

If you have identified the need for a new software system but lack the time to adequately scope, select, and implement it, CareCFO can help. We have worked with many organisations to review finance systems, payroll systems, rostering systems, care systems, HR systems, and other key business software systems.

Understanding how your organisation compares to industry standards across key KPIs is integral to identify opportunities for financial and operational improvement. CareCFO uses benchmarked data from varying sources and can develop a report to demonstrate your performance relative to industry benchmarks. 

Whether you are starting a new business, venturing into a new sector, or just have an outdated quality framework, we can review, develop, and implement a best practice quality framework that complies with accreditation standards. Including policies, procedures, and flowcharts. Whether you need one or a hundred, our consultants have experience developing and managing quality systems.

The drive for efficiency through innovation and technology should be coupled with efficient resource deployment and process enhancement. Let us review your processes and make recommendations for improvements to help you gain operational efficiencies. Whether it’s your admin team, HR functions, or operational, we can work with you to improve efficiencies.
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Case Studies

Governance and strategy can easily get lost in the busy day-to-day of operating a business.

Engaging CareCFO to work with your Board and Executive team allows you to focus on your core operations, whilst leverage our knowledge and experience.

No two organisations are the same. We take the time to get to know our clients and understand their story, their history, and their vision.

Strategic Planning

Governance & Strategy

Strategic Planning

Project Scope:

Facilitate a strategic planning workshop with the management team and Board. Develop and deliver a confidential survey prior to the workshop. Draft a three year strategic plan following the workshop.

Organisation Profile:

Aged Care organisation in a regional town with part-time CEO, 9 Board Members, and 4 managers. Annual turnover of $6.5m and employing approx. 125 people.

Process: 

  • Interviews with Chair and CEO to understand history, processes, and desired outcomes.

  • Pre-workshop surveys to Board and managers to gather their perspectives on key topics.

  • Preparation of workshop presentation with references to survey information.

  • Development of tailored workshop activities and supporting material.

  • Facilitation of strategic planning workshop and guided discussions.

  • Collation of all information collected during survey and workshop.

  • Drafting of five-year strategic plan document.

  • Client review of five-year strategic plan and meeting to discuss feedback.

  • Final edit of strategic plan including long form plan, action plans, and short form strategic plan overview.

  • Content delivered in a beautifully designed booklet consistent with client branding guidelines.

  • Attendance by invitation to Board meeting where the strategic plan was reviewed and endorsed by the Board.

Implementations:

Implementation of strategic plan and strategic action plan with key milestones for Board and Management to ensure they track towards achievement of their goals. Short form strategic plan overview was able to be utilised as posters or as a single page in marketing material such as annual reports.

Outcomes:

The Board and Management team were able to undertake the strategic planning process with the assistance of an experienced and unbiased third party to facilitate the process. Having CareCFO manage the processes ensured that staff members were not burdened with additional work above and beyond their usual workload, and the CEO reported that the strategic planning process was stress free and completed in a much faster timeframe compared to when the organisation has managed the process internally. The Chair provided feedback that having an external party facilitate.

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Human Resources Review

Governance & Strategy

Human Resources Review

Project Scope:

Map a range of processes within the Human Resources (HR) function to identify areas with potential for improved efficiency. This project followed a benchmarking project that identified a high FTE head count in the HR team when compared to similar organisations.

Organisation Profile:

Large Home Care and Disability provider with a centralised Human Resources team. Organisation employs over 1,000 people and has an annual turnover of approximately $25m.

Findings: 

  • No HR executive managing HR strategy.

  • HR team reporting to Chief Financial Officer.

  • Lack of HR strategy.  

  • No Human Resources software systems, all processes being undertaken manually.

  • Rapid organisation growth compounding pressure on antiquated processes.

  • Core HR functions including recruitment, training records, police checks, etc. managed by multiple excel spreadsheets.

  • Recruitment time per new recruit averaged 35 hours per employee from application to onboarding.

  • Multiple functions being duplicated in hard and soft copy.

  • Personnel file audit identified inconsistencies and key documentation gaps.

Recommendations:

Recommendation to review the organisational structure as a HR executive would be consistent for organisations of a similar size. Recommendation to implement a Human Resources Management System to streamline processes and gain automation and efficiency across a range of HR processes.

Outcomes:

The client was able to review the appropriateness of the structure of their HR team comparative to industry best practice and benchmarks. The information from the review provided clear actional items to improve processes to create efficiency. The client was able to review roles and responsibilities to streamline processes and reduce duplication of tasks.

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Quality Framework

Governance & Strategy

Quality Framework

Project Scope:

Implement a full set of policies, procedures, and flowcharts relating to a new Home Care business that integrates with the existing quality framework of the Residential Aged Care business.

Organisation Profile:

Residential Aged Care provider commencing a Home Care business.

Process: 

  • Interviews with key staff to understand the organisation's processes.

  • Drafting of required policies, procedures, and flowcharts.

  • Client review of documents.

  • Revision and editing of documents.

  • Presentation to client of final policies, procedures, and flowcharts.

Implementations:

Development and implementation of a suite of Home Care policies, procedures, and flowcharts developed to best practice standards and complying with accreditation standards. The new suite integrating with the organisation’s existing quality framework.

Outcomes:

The client was able to ensure compliance to Aged Care Quality Standards without burdening an existing member of staff with the obligation of developing the required documents.

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